Term and Conditions

Welcome to AllHome

Thank you for choosing AllHome (“we”, “us”, or “our”) for your premium home furnishing needs. These Terms and Conditions govern your access to and use of our website www.allhomeus.com and all purchases made through our store.

1. Our Customers

AllHome caters to discerning homeowners and interior enthusiasts who appreciate:

• Premium quality home furnishings and decor
• Thoughtfully curated collections for every room
• Exceptional customer service with transparent policies
• International shipping to most global destinations

2. Website Use

2.1 User Responsibilities

When using our website, you agree to:

• Provide accurate account information
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with the proper working of our website

2.2 Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, slight variations may occur. Colors may appear differently on various devices.

3.2 Product Availability

All items are subject to availability. We reserve the right to discontinue products without notice.

3.3 Non-Returnable Items

For hygiene and quality reasons, these items cannot be returned:

• Bath & Pedestal Mats
• Bedding with opened packages
• Used Dinner Plates & Bowls
• Food Preparation items
• Custom or made-to-order furniture
• Final sale items (clearly marked)

4. Orders & Payments

4.1 Order Process

Your order represents an offer to purchase which we accept by sending a confirmation email. We process orders within 1-2 business days (excluding weekends/holidays).

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the total amount to your selected payment method.

4.3 Pricing & Taxes

Prices are in USD. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Shipping & Delivery

5.1 Shipping Options

We offer:

• Standard Shipping ($12.95) via DHL/FedEx – 10-15 business days
• Free Shipping (orders over $50) via EMS – 15-25 business days

Delivery times are estimates and may vary based on location and customs processing.

5.2 Shipping Restrictions

We currently cannot ship to certain Asian countries and remote areas. See our Shipping Policy for details.

6. Returns & Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition with tags attached. Original shipping fees are non-refundable (except for our errors). Customers bear return shipping costs.

6.2 Return Process

1. Email [email protected] within 15 days with order details
2. Receive return authorization (2 business days)
3. Ship item to our Chicago facility
4. Inspection (3-5 business days)
5. Refund processed (5-7 business days)

6.3 Refund Methods

Refunds are issued to the original payment method:

• Credit/Debit Cards: 3-5 business days after processing
• PayPal: 3-5 business days after processing

7. Liability & Disputes

7.1 Our Liability

Our total liability for any claim related to our products or services is limited to the purchase price of the item in question. We are not liable for incidental or consequential damages.

7.2 Dispute Resolution

Any disputes shall be resolved through good faith negotiations. If unresolved, disputes shall be settled in courts located in Chicago, Illinois.

8. Policy Changes

We may update these Terms periodically. Continued use after changes constitutes acceptance of the new Terms.

9. Contact Us

For questions about these Terms:

Email: [email protected]
Phone: [Your Customer Service Phone Number]
Address: 3085 Cecil Street, Chicago, IL 60605 USA