At AllHome, we combine premium home furnishings with exceptional service. Our shipping and returns policies are designed to provide you with a seamless experience from delivery to your complete satisfaction.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two convenient shipping options to meet your needs:
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping (orders over $50) – via EMS
- Delivery within 15-25 business days after shipment
- Includes basic tracking
Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.
International Shipping
For international orders, customers are responsible for any applicable customs duties, taxes, or fees. These charges vary by country and are not included in your order total.
Returns & Exchanges
We want you to love every AllHome piece as much as we do. If you’re not completely satisfied, we offer a straightforward return process for most items.
Return Policy Details
- 15-day return window from delivery date
- Items must be in original condition with tags attached and packaging intact
- Original shipping fees are non-refundable (except for our errors)
- Customers are responsible for return shipping costs
Non-Returnable Items
To maintain quality and hygiene standards, these items cannot be returned:
- Bath & Pedestal Mats (hygiene reasons)
- Bedding with opened packages
- Used Dinner Plates & Bowls
- Food Preparation items
- Custom or made-to-order furniture (from our Furniture and Garden Furniture collections)
- Final sale items (clearly marked at purchase)
Step-by-Step Return Process
- Initiate Your Return
Email our customer service at [email protected] within 15 days of receiving your order. Include:
- Order number
- Item details (name and SKU if available)
- Reason for return
- Receive Authorization
We’ll respond within 2 business days with return instructions and your Return Merchandise Authorization (RMA) number.
- Package Your Item
Repackage the item in its original packaging with all tags and accessories included.
- Ship Your Return
Send the package to our Chicago facility using a trackable shipping method. Our address:
AllHome Returns
3085 Cecil Street
Chicago, IL 60605
USA - Inspection & Processing
Our quality team will inspect returned items within 3-5 business days of receipt.
- Refund Issuance
Upon approval, we’ll process your refund to the original payment method.
Exchange Process
For exchanges, please follow the return process above and place a new order for your desired item. We’ll process your refund once we receive the original item.
Refund Timeline & Methods
Refunds are typically processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing (depending on your bank)
- PayPal: 3-5 business days after processing
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund and cover all associated shipping costs.
International Returns
For returns outside the U.S., customers are responsible for all return shipping costs and any applicable customs fees. Refunds will be issued in U.S. dollars and may be subject to currency conversion rates.
Contact Us
For any questions about shipping or returns, our customer service team is happy to help:
- Email: [email protected]
- Phone: [Your Customer Service Phone Number]
- Hours: Monday-Friday, 9am-5pm CST
Thank you for choosing AllHome for your premium home furnishing needs. We’re committed to your complete satisfaction with every purchase.