Welcome to AllHome’s FAQ section! We’re a premium home furnishings store offering globally curated collections with thoughtful delivery. Below you’ll find answers to common questions about our products, shipping policies, and more.
About Our Products
What types of home furnishings do you specialize in?
We specialize in premium home furnishings across these categories:
– Bedding & Bath (luxury mats, bathroom accessories, complete bedding sets)
– Window Treatments (velvet curtains, curtain poles, decorative hardware)
– Kitchen & Dining (Blaupunkt appliances, cookware, dinnerware sets)
– Furniture (bedroom sets, garden furniture, accent pieces)
– Home Accessories (decorative items, lighting, organizational solutions)
– Bedding & Bath (luxury mats, bathroom accessories, complete bedding sets)
– Window Treatments (velvet curtains, curtain poles, decorative hardware)
– Kitchen & Dining (Blaupunkt appliances, cookware, dinnerware sets)
– Furniture (bedroom sets, garden furniture, accent pieces)
– Home Accessories (decorative items, lighting, organizational solutions)
Are your products suitable for modern home decor styles?
Absolutely! Our collections are carefully curated to blend timeless elegance with contemporary trends. Many customers combine our signature B&M velvet curtains with modern furniture for sophisticated contrast.
How do I coordinate different product categories?
We recommend:
1. Start with a centerpiece (like a bedding set or curtain collection)
2. Add matching accessories (bath mats, decorative pillows)
3. Layer complementary textures (velvet with metallic accents)
Our “Decorative” category offers perfect finishing touches!
1. Start with a centerpiece (like a bedding set or curtain collection)
2. Add matching accessories (bath mats, decorative pillows)
3. Layer complementary textures (velvet with metallic accents)
Our “Decorative” category offers perfect finishing touches!
Ordering & Account
What payment methods do you accept?
For your convenience, we accept:
– Visa
– MasterCard
– JCB
– PayPal
All transactions are securely processed.
– Visa
– MasterCard
– JCB
– PayPal
All transactions are securely processed.
Can I modify my order after placement?
Orders process quickly (within 1-2 business days), so please contact us immediately at [email protected] with your order number. We’ll make every effort to accommodate changes.
Do you offer bulk discounts for interior designers?
Yes! Design professionals can email our customer service for special pricing on complete room sets or large orders.
Shipping & Delivery
What are my shipping options?
We offer two premium services:
Standard Shipping ($12.95):
– 1-2 day processing + 10-15 day delivery via DHL/FedEx
– Ideal for time-sensitive projects
Free Shipping (Orders over $50):
– 1-2 day processing + 15-25 day delivery via EMS
– Perfect for combining items like curtains with matching poles
Standard Shipping ($12.95):
– 1-2 day processing + 10-15 day delivery via DHL/FedEx
– Ideal for time-sensitive projects
Free Shipping (Orders over $50):
– 1-2 day processing + 15-25 day delivery via EMS
– Perfect for combining items like curtains with matching poles
Why don’t you ship to some Asian and remote areas?
Some locations have customs restrictions or lack reliable carrier infrastructure to ensure our products arrive in perfect condition. We’re continually expanding our service areas – please check with us for updates.
How can I track my order?
You’ll receive a tracking number via email when your order ships. Track directly through DHL, FedEx, or EMS websites. For any delivery concerns, our Chicago-based team can assist.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date for unused items in original packaging. Please email [email protected] to initiate returns. Note:
– Return shipping is customer’s responsibility
– Refunds process within 5 business days after we receive items
– Custom/sale items may be final sale
– Return shipping is customer’s responsibility
– Refunds process within 5 business days after we receive items
– Custom/sale items may be final sale
What if my item arrives damaged?
We take great care in packaging, but if damage occurs:
1. Keep all original packaging
2. Take photos of the damage
3. Email us within 48 hours of delivery
We’ll arrange replacement or refund immediately.
1. Keep all original packaging
2. Take photos of the damage
3. Email us within 48 hours of delivery
We’ll arrange replacement or refund immediately.
Can I exchange for a different color/size?
Absolutely! Exchanges follow the same process as returns. We recommend placing a new order to ensure availability while your return processes.
Additional Questions
How do I care for velvet curtains/furniture?
Our premium fabrics require:
– Regular gentle vacuuming with brush attachment
– Professional cleaning for stains
– Avoid direct sunlight to prevent fading
Detailed care instructions ship with each product.
– Regular gentle vacuuming with brush attachment
– Professional cleaning for stains
– Avoid direct sunlight to prevent fading
Detailed care instructions ship with each product.
Do you offer design consultation services?
While we don’t currently offer formal consultations, our customer service team can suggest coordinating pieces from our collections to achieve your desired aesthetic.
Where are you located?
Our headquarters is at:
3085 Cecil Street, Chicago, US 60605
Though we’re a global retailer, all orders ship from our Chicago distribution center for quality control.
3085 Cecil Street, Chicago, US 60605
Though we’re a global retailer, all orders ship from our Chicago distribution center for quality control.
Still have questions? Our dedicated customer service team at [email protected] is happy to assist with any inquiries about our premium home furnishings and global delivery services.